For International Orders
Orders shipped outside the US may be charged customs duties, import taxes, VAT, or handling fees by your country or the carrier. These charges are set by your country, are not included in my prices or shipping fees, and I am not able to pay them for you. The customer is responsible for any import charges, so please check your local rules before ordering.

How long until my order ships?
Please allow up to 6 business days for me to prepare and mail your order. I’ll email you when it’s on its way. To avoid delays, please double check that your shipping address is accurate before you check out.

How much is shipping?
Orders over $45 ship free within the US. Smaller US orders have a flat shipping fee that is shown at checkout. Shipping to Canada and other countries is calculated at checkout before you pay.

Do you ship internationally?
Yes. I ship to Canada, the UK, the EU, and select other countries, and the countries available to you will show at checkout. Please read the notice at the top of this page about customs and import fees before ordering.

How long will my order take to arrive once it ships?
Within the US, most orders arrive within about a week of shipping. International delivery varies by country and customs, and usually takes a few weeks. Your estimated delivery time is shown at checkout. If your package is taking much longer than expected, email me and I’ll look into it.

My tracking isn’t working. What should I do?
Tracking can take a day or two to update after an order ships, and some international services only show limited updates. If it still hasn’t moved after several days, or you can’t find your tracking number, email me at shop@robertsortep.com with your order number and I’ll check on it.

What if my package is lost?
If your tracking shows that your package is lost, email me at shop@robertsortep.com and I’ll work with you on a replacement or a refund.

What is your return and refund policy?
I don’t accept returns or exchanges, including for change of mind, because every item is printed for your order. The exception is an item that arrives damaged from shipping. If that happens, email me at shop@robertsortep.com within 30 days of the day you received your order, include your order number and clear photos of the damage and the packaging, and I’ll send a replacement or refund you. Please keep the packaging until your claim is resolved.

What are your prints and cards printed on?
Everything is printed on archival quality paper Palo Duro Etching 315gsm with pigment inks. Greeting cards are 5x7 and printed on heavy 250 gsm Aurora White paper, and each one comes with an envelope. Colors can look slightly different on your screen than on paper.

How do the card discounts work?
Buy 3 or more cards and save $5. Buy 6 or more and save $12. The discount applies across any designs in the shop, so you can mix and match, and it’s applied automatically in your cart.

Can I use your art on my own products or share it online?
You’re welcome to share photos of your prints and cards online with credit to me. Copying, reproducing, or selling the artwork isn’t allowed without my written permission, but I’m happy to talk about licensing. Just get in touch.

Do you take custom commissions?
Commissions are handled separately from the shop. Fill out the Contact Form on my website or email me at shop@robertsortep.com with a short description of what you have in mind and I’ll let you know if I have availability.

I have another question.
Email me at shop@robertsortep.com and I’ll reply as soon as I can.